Your order will be shipped via UPS ground. Please allow 7-10 days for shipping and handling process. We will let you know by email the estimated arrival time. At this time, Novela LLC cannot ship outside the United States.
The total cost is that of goods purchased plus $10 delivery charges. We reserve the right to change the delivery charges at any time.
We stand by our merchandise 100% and we will accept returns on any unused and unwashed item within 30 days of purchase. If you are unsatisfied for any reason with any of our products, send an email to email@example.com to let us know that you are going to return an item and the reason. Send the unused items with the all original packaging including your name, address, email, and phone number to:
Novela LLC: Elston-Richards, Inc
5201 HWY 81 South
Starr, SC 29684
Provided the return meets these criteria, returns are refunded in the original payment form, less shipping. After 30 days, Novela LLC cannot accept returns for any reason other than manufacturing defects.
Any concerns about our products or services should be directed to our Customer Service at: firstname.lastname@example.org we will reply within 24-48 hours.